Audio
Tips and tricks
Make small changes to the levels (i.e. the mixer levels, the gain knob, etc.). If you make large changes, it increases the risk of sudden feedback, which causes panic, which may cause even bigger changes to correct the mistake. Remember: make the small changes, then listen to the changes you made. This will take some time for your ears to start picking up the changes (about a year or three).
Troubleshooting
Audio in sanctuary but not going into the computer
- Mixer is on
- Wireless router underneath mixer is on
- Log out of all accounts except the one you are currently using
- If audio is not restored to the computer, reboot the computer and try again
No audio
- Mixer is on
- No channels are muted
- Main level is not muted
- Amplifier is turned on
Cannot connect to mixer with the tablet
- Mixer is on
- Wireless router underneath mixer is on
- Tablet is on the correct wifi network
- Close tablet app (stop the program) and restart the app
No audio in lobby and/or nursery
- Mixer is on
- Passive amplifier is on (switched to XLR); it should be glowing amber
- Gain on passive amplifier is non-zero
- Volume on both knobs of passive amplifier is non-zero
- Nursery amplifier is turned on and volume is non-zero